We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. We're proud to be the largest minority-owned business in Austin and the 4th largest privately owned business headquartered in Austin. We’re growing our team, and we’re looking for creative thinkers who want to help us build a better future. Learn more here: https://carbonbetter.com/about/
This role sits within our Retail Energy Division and English fluency is required.
Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Inside Sales Manager or Supervisor to join our sales team.
Position Overview
Our Sales Agents focus on retention and cross-selling efforts by interacting with existing customers to retain their services, as-well-as contact new customers and provide clean energy solutions.
Tasks include making outbound sales calls to existing and new customers, responding to customer emails and text messages, tracking retention results, cross-selling to existing customers and taking accountability for all assigned leads.
Responsibilities
- Call all daily assigned customer leads and properly disposition each lead in our dialer system
- Ensure each customer receives up to 6 phone calls during a 1-week cycle
- Become familiar with sales scripts and procedures to retain customers
- Become an expert in communicating the value of being our customer
- Take clear notes during each customer interaction
- Provide detailed instructions to customers to ensure their retention process is completed
- Always attempt to cross-sell additional supply services (electricity or natural gas)
- Review and track sales retention reports, and if required, reconnect with customers to ensure each retention i