Your role
Corpay is currently looking to hire a Corporate Travel Specialist within our Lodging division. This position falls under our TA Connections line of business and is located in located in Colombia. The Corporate Travel Specialist will manage the daily activities of the corporate travel and training for the airlines. They will follow all compliance and operational policies to ensure our client requests are managed timely meeting SLA’s. In addition, will liaise with clients, partners, and colleagues to ensure consistent resolution. You will report directly to Corporate Operations Manager and regularly collaborate with teams and departments.
What you'll be doing
Role Responsibilities
The responsibilities of the role will include:
- Cultivate all interactions with the client relationship
- Answer calls, emails, chats and process all requests timely
- Resolve all client and hotel requests
- Conduct appropriate client communications as needed
- Ensure clients requests related to corporate travel are handled in a timely and effective manner
- Remain focused on tasks and client requests based on priority
- Collaborate with Corporate Travel Team Leads and Manager to ensure all issues are addressed timely
- Participate in all refresher training, work within a team environment
- Manage daily tasks via remote and Teams communication
- Manage daily workflow and all airline queues
- Demonstrate ability to work collaboratively, work in a team environment and deliver superior service.
- Demonstrate professional communications on all platforms, via Teams
- Proven problem-solving skills
- Ability to thrive and excel in a fast-paced environment with changing priorities
- Demonstrate a positive “can-do” attitude, self-motivated and committed to high workplace standards
- Proven effective and professional oral and written communication skills with various levels of audience
Qualifications & Skills
- High School Diploma or higher qualification is required
- Two years’ experienc