Virtual Assistant - Client Support & Operations
Soaring Towers
(Fully Remote Position)
Rate: $10.00/hr. USD/hour
Location: Remote (Colombia)
Hours: Full-time, Monday - Friday. Must be available to work consistent hours that overlap with the US Pacific Time workday.
Soaring Towers is a Los Angeles-based managed IT services provider. We partner with growing businesses across accounting, construction, and financial services to support their technology and day-to-day business operations.
We're looking for a Virtual Assistant who is organized, resourceful, comfortable with technology, and confident in communicating with clients.
This role combines executive support, client communication, lead outreach, administrative work, marketing support, and basic technical support. You should be comfortable managing multiple responsibilities, following up on tasks, researching information independently, and communicating professionally with both clients and team members.
Responsibilities
- Manage executive calendars, scheduling, email organization, and follow-up tasks
- Research prospective clients,



business leads, software, and industry information
- Assist with lead outreach and follow-up communication
- Communicate professionally with current and prospective clients by phone and email
- Maintain client information, records, and CRM updates
- Assist with client account follow-ups and general client support
- Answer incoming client support calls and collect information about technical issues
- Create, update, and document support tickets
- Provide basic Level 1 technical troubleshooting using established procedures and training
- Schedule technical team members when advanced support is required
- Maintain clear and accurate internal and client documentation
- Document business processes, workflows, and internal procedures
- Write and edit blog posts for the company website
- Assist with social media content and posting
- Support email outreach and other marketing activities
- Resea

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