Working at Infobip means being part of something truly general. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Customer Growth Executive, you will own the growth, satisfaction, and retention of Tier 1 clients. Your focus will be on building trusted relationships, understanding client needs,
and coordinating internal resources to drive measurable business outcomes. This role combines client advocacy, account management, and cross-functional collaboration to enhance client engagement and support Infobip’s long-term growth.
What you’ll do
- Build and maintain trusted relationships with assigned Tier 1 clients through regular engagement and strategic alignment
- Act as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
- Understand client structures and decision-making processes related to solution adoption
- Deliver on quarterly KPIs, with a focus on Gross Profit, Margin %, and cross-sell growth
- Collaborate with Customer Success on existing and future SaaS opportunities
- Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration
- Monitor account health and take action to minimize risk, in collaboration with Revenue Ass