We’re looking for our next Customer Experience Lead

We’re looking for a Customer Experience Lead to help us shape how users experience our product and services across Latin America — leading our support and QA operations while combining empathy, data, and cross-functional collaboration to make every interaction meaningful

What are we building at Slang?

At Slang, we’re teaching professional English across Latin America. We’re a integral startup operating in over 15 countries in the region, working with hundreds of companies to help their teams master English in real workplace contexts.

Our platform combines cutting-edge technology and specialized content to offer the most effective learning experience on the market. Whether in sales, finance, healthcare, logistics, or law, we help professionals move their careers forward through English.

You can learn more about our unique approach at slangapp.com.

What this role is about

In this role, you will lead and evolve the Customer Experience function at Slang, ensuring every interaction with our customers is empathetic,



human-centered, and valuable. You will be responsible for managing and mentoring a small team that provides support to customers across Latin America, while building processes that not only improve user satisfaction, but also generate insights that influence product development and customer success strategies.

You will serve as a key connector between Customer Experience, Classes and Product, transforming customer feedback and needs into actionable insights that drive product innovation. You’ll also use data to proactively identify patterns, prioritize initiatives, and make assertive decisions to elevate the overall customer experience. In addition, you will contribute to Quality Assurance processes and help shape a Customer Experience culture that is as agile and ambitious as our product. You will be able to problem-solve and independently come up with solutions for support requests and respond to mess

📌 Customer Experience Lead (Bogotá)
🏢 Slang
📍 Bogotá