As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

WHAT YOU’LL DO

As a ServiceNow Customer Service Management Technical Consultant, you will serve as the hands‑on builder on ServiceNow Customer Service Management (CSM) engagements and pre‑sales activities across the customer service and engagement landscape, including Customer Service Workspace, case and major case management, account and contact data models, Customer Service Portal, self‑service and Virtual Agent, and Field Service Management. You will own configuration, development, and integration work, translating requirements and user stories into working platform solutions. You will engage confidently with both business and technology stakeholders,



demonstrating high technical proficiency, professional maturity, and executive presence. This is a techno‑functional role, and you bring enough process and requirements depth to flex when an engagement calls for it, stepping in occasionally to gather requirements, write stories, or back up the business process consultant on a short‑term basis.
- Configure and develop ServiceNow CSM solutions spanning omnichannel case intake, routing and assignment, escalation and major case handling, entitlements and service level commitments, and self‑service deflection
- Build and extend platform functionality, including Flow Designer flows, subflows and actions, UI Builder and Workspace configuration, forms, business rules, client scripts, script includes, ACLs, and Performance Analytics content
- Build CSM technical configuration, including case types and state models, account, contact, and entitlement structures, Advanced Work Ass

📌 ServiceNow CSM/FSO Technical Consultant (Colombia)
🏢 Slalom Build
📍 Colombia