Job Title
Operations Supervisor - Delivery Robotics Operation
Job Description
The Operations Supervisor is responsible for leading and overseeing a team of Pilots who remotely operate delivery robots. This role ensures real-time operational continuity, performance management through key metrics, and adherence to service level agreements, while maintaining high standards of communication, leadership, and operational excellence.
Responsibilities
- Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.
- Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.
- Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.
- Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.
- Escalate operational or technical incidents following established protocols.
- Ensure compliance with operational procedures, safety standards, and client requirements.
- Maintain clear,
professional, and assertive communication with internal stakeholders and client representatives.
- Support continuous improvement initiatives through data analysis and operational optimization.
Requirements
- Proven experience as an Operations Supervisor, Team Leader, or similar role, preferably within a BPO or real-time operations environment.
- Strong experience managing operational metrics and performance indicators.
- English proficiency at B2 level or higher (written and verbal).
- Experience or strong familiarity with remote-controlled devices, such as:
- Drones
- Remote-operated vehicles
- Video game consoles or controllers (PS5)
- Strong leadership, decision-making, and problem-solving skills.
- Ability to perform effectively in high-pressure, real-time operational environments.
- On site position, full time availability es required
Competencies
- Leadership and team development
- Ana
📌 Operations Supervisor (Medellín)
🏢 CNX
📍 Medellín