Description

We are looking for a Tier 1 to join our teams

You will work with a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Requirements
- Need to work at least once a week in Bogotá Office, the people will start in a general shift during the KT and after that, they will move in the rotate shifts schema

Job Description
- Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
- Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
- Hands-on experience with Linux;
- English level - upper-intermediate;

Would be a plus:
- Superior problem solving, analytical and communications skills;
- A strong understanding of IP protocols and telecommunication/cable operator networks;
- Experience in a technical support organization in a broadcast, communication, satellite, cable,



telco or a similar domain;Experience with bash/python scripting;
- Experience with Salesforce, Jira, Confluence;
- Ability to work on versátil hours. This position requires not frequently travel (once per quartal approximately).

Job responsibilities
- Responsible for integration and support in assigned product areas, customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems;
- Report and track design, reliability and maintenance problems or bugs to R&D; engineering groups;
- Assist, and implement both hardware and software upgrades to the existing customer base.

What we offer

Exciting Projects

Come take your place at the forefront of digital transformation With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment

You can expand your skill

📌 Tier1 - Technical Support Engineer2 (Bogotá, D.C.)
🏢 Hitachi Vantara
📍 Bogotá, D.C.