Additional Considerations (if any): Must be 18+
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description
Job Title: Pharmacy Technician - Non Certified
Department: Pharmacy
FLSA: Non-Exempt
General Function
Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations
- Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager; Staff Pharmacists
Positions that Report None
None
Primary Duties and Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring,
concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include) escorting them to the products they're looking for; securing products that are out of reach; loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Handles inquiries that do not require a pharmacist's expertise and judgment.
- Accepts new written prescription orders and telephoned r