It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Join Kuehne+Nagel and become part of a integral logistics organization where customer experience and operational excellence are at the heart of what we do. As a Sea Logistics Customer Care Specialist, you will be responsible for building strong relationships with customers, understanding their needs and ensuring effective coordination with the operational teams to provide timely and high-quality solutions throughout their maritime shipments.
How you create impact
- Manage and strengthen the relationship with customers throughout their Sea Logistics operations.
- Attend to customer requests, inquiries and operational requirements,
ensuring timely and effective responses.
- Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
- Maintain close communication and coordination with the (OCC) at Kuehne+Nagel.
- Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments.
- Follow up on operational and financial information related to customer shipments.
- Review, validate and update information in databases.
What we would like you to bring
- Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
- Approximately 1–2 years of experience in Customer Service / Customer Care.
- Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.
- Knowledge of International Trade and maritime logistics operati