Customer Service OperationsPostuler: Bogota, Colombia: Temps Plein: Publié il y a 3 jour(s): R2614582Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui# Ce que vous ferez# At World Courier, part of the Cencora family, we are the general leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries. Every day, we ensure life-saving therapies and time- and temperature-sensitive products reach patients safely, securely and on time across the globe.We are looking for a Customer Service Operations Specialist to support customer onboarding, account management and service operations while delivering an exceptional customer experience.## Position SummaryThe Customer Service Operations Specialist supports customer account setup,
service coordination and day-to-day operational activities. This role ensures accurate account maintenance, resolves customer inquiries, monitors service performance and collaborates with internal teams to deliver efficient and compliant customer solutions.## Key Responsibilities* Support customer account onboarding, setup and maintenance activities.* Coordinate customer requests, service inquiries, orders and returns.* Monitor account activity and identify potential service issues or exceptions.* Maintain accurate customer records, documentation and system updates.* Track cases, workflows and service requests to ensure timely resolution.* Collaborate with Operations, Procurement and other teams to support customer needs.* Escalate complex issues and contribute to service improvement initiatives.* Support process documentation, training materials and operational best practices..## What We're Looking For### Education & Experienc