Traffic Controller# Traffic ControllerFully Remote • Medelin, Antioquia 050021## OverviewTravel PercentageNoneCategoryAdmin - Clerical## DescriptionJob Title: Traffic ControllerLocation: Remote - Colombia (*only*) Department: Operational Strategy Reports to: Operational Strategy ManagerSalary: 1,750,000 COP + 140.000 aux connectivityLanguage (s): All applicants must speak fluent English. Any other language is a plusContract Type: Indefinite TermsEquip. required:* Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed* RAM: 16 GB System Memory* Storage: 512 GB SSD* Sound: USB Headset* Monitor: 1920 x 1080 Resolution ( Dual Monitor )* OS: Windows 11 PROInternet:* International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 msJob Start Date: ImmediateLocation: RemoteCountry: ColombiaHours: 8:00 AM to 5:00 PM US CST Monday to FridayFlexible schedule based on business needsOBJECTIVEThe role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff.PRIMARY JOB DUTIES1.
Build, update, maintain, and assist with dialer operations1. Evaluate reporting tools and delivery1. Monitor agents in a dialer setting1. Adjust dialer and agent settings1. Analyze the effectiveness and functionality of reportsSECONDARY JOB DUTIES* Continuously seek opportunities for process improvement and propose ideas* Foster effective communication and collaboration between countries and cultures within all regions* Assist in project work as required* Act as backup to other members of the Operations Strategy Department* Maintain a high level of professionalism and confidentiality with all information entrusted withOTHER JOB DUTIESThis position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities