Manager GBS Credit & Collections - Temp - 6 months

Manager GBS Credit & Collections - Temp - 6 months

Credit & Collections Manager

Purpose & Overall Relevance for the Organization

The Credit & Collections Manager is responsible for maintaining adherence to General Policies, driving O2C strategy topics related to credit risk and collections, and providing ongoing support to O2C leadership. This role manages the North America Credit & Collections portfolio, ensuring strong performance, process standardization, and effective risk management across the customer lifecycle.

The Credit & Collections Manager acts as the primary escalation point for credit and collections-related issues raised by customers, NAM stakeholders, and internal teams, and is accountable for managing the Global Business Services (GBS) team and balancing workloads to ensure timely, accurate, and compliant execution of credit and collections activities.

Key Responsibilities
- Own service delivery for the team handling credit management and collections processes for NAM customers,



ensuring performance meets or exceeds defined service level agreements (SLAs); when targets are not achieved, lead root cause analysis, corrective action planning, and sustainable resolution
- Build and maintain trust-based relationships with NAM and GBS Business Partners by understanding stakeholder needs and developing clear communication packages to present results, risks, recommendations, and solutions
- Foster a collaborative environment by actively engaging with other GBS managers across functions, sharing insights and best practices to strengthen end-to-end O2C execution
- Promote open communication and teamwork to support shared organizational goals
- Lead, coach, and develop the team by providing continuous feedback, setting clear performance expectations, and supporting professional growth and capability building
- Empower team members to enhance technical and functional expertise while ensuring high-quality an

📌 Manager GBS Credit (Bogotá, D.C.)
🏢 FashionUnited Group
📍 Bogotá, D.C.