Senior Team Leader, Technical Ops (Bogotá, D.C.)

30 sep

Sutherland

Bogotá, D.C.

30 sep

Sutherland

Bogotá, D.C.

Sutherland in Bogotá, Colombia, seeks a Senior Team Leader - Technical Operations to drive performance across multiple teams and service channels. You will coach Team Leaders, manage escalations, and partner with Workforce Management, Quality, Training, and IT to sustain excellence.
Strong focus on SLA adherence, quality, and customer experience is essential. Idóneo candidates have 4+ years in contact center operations and 2+ years in leadership roles, with fluency in Spanish and intermediate

📌 Senior Team Leader, Technical Ops (Bogotá, D.C.)
🏢 Sutherland
📍 Bogotá, D.C.

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