Zoolatech is seeking an experienced Salesforce Developer to join our team on a direct independent contractor basis in Colombia. You’ll work on Service Cloud, case management, and integrations with Snowflake and data platforms, contributing to AI-enabled tools and omnichannel support.
You will participate in DFR and Ops Review, rotate into triage roles, monitor KPIs, and collaborate with engineering on AI case summarization and routing orchestration. Strong spoken English required.