Pyramid Consulting, Inc. is seeking an IT Helpdesk Analyst to deliver timely support to customers via phone, chat, and email from Colombia. Training will run for two weeks (6 am–3 pm Colombia time), followed by a shift from 11 am–8 pm Colombia time.
The role requires 1–3 years in customer service or IT helpdesk, strong English (B2-C1), and broad experience with desktops, Windows 11, macOS, Active Directory, Office 365, and mobile devices. Familiarity with ServiceNow and remote tools is a plus.
📌 IT Help Desk Specialist (Colombia)
🏢 Pyramid Consulting
📍 Colombia
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