International Agent Senior specialist - CS & OPSPostuler: Bogota, Colombia: Temps Plein: Publié aujourd'hui: R2614535Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui# Ce que vous ferez# At World Courier, part of the Cencora family, we are the global leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries. For more than 50 years, we have delivered customized, time-critical and temperature-controlled logistics solutions, ensuring life-saving therapies and healthcare products reach patients safely and on time worldwide. We are looking for a Integral Customer Operations Specialist to support international customers, partners and operational teams while ensuring seamless service delivery across our global network.
The Global Customer Operations Specialist serves as a key liaison between customers, agents and internal teams, ensuring operational excellence and high-quality service delivery. This role supports day-to-day customer and operational activities, resolves service-related issues, coordinates cross-functional actions and contributes to continuous improvement initiatives across the network. ## Key Responsibilities* Act as a primary point of contact for international agents, customers and operational stakeholders.* Coordinate customer requests, operational activities and service-related inquiries to ensure timely resolution.* Monitor service performance, identify operational issues and escalate complex matters when needed.* Collaborate with Customer Service, Operations, Account Management and Technology teams to support service continuity.* Document issues, resolutions and best practices to support knowledge sharing and process improvem