Nubank is seeking a results-driven CX Enablement Leader in BogotÃ, Colombia, to own the end-to-end learning strategy, roadmap, and tech stack for a large-scale customer operation. You will lead CX Academy specialists, shape cross-market standards, and ensure staff are equipped to deliver accurate support from day one.
You will drive accountability for customer satisfaction and operational efficiency, partnering with squads to close enablement gaps, while using AI tools for content generation