Job Title
Specialist, Sales support- Bilingual
Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work.
Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
Prepare quotes, contracts, and RFP/RFI responses
Maintain quote documentation with accurate pricing and configurations
Maintain sales demonstration tools and applications in support of sales teams
Work within a few sources of data/systems to produce an outcome with some variability
Practice a moderate level of independent judgement to make decisions
Develop and deliver sales presentations and/or trainings in a professional and effective manner
Maintain up-to-date awareness of company activities and industry trends
Provide consistent follow up on opportunities or inquiries
Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
Identify and summarize moderately complex issues for management review
Work with teams and report directly to Support Manager
Career Path Policies
- Required tenure: 6 months.
- Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
- Must not have active disciplinary actions.
- The game-changer may participate in only one process at a time.
- Comply with the learning paths of the Corporate University.
- Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
- If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.
- The process is performed and/or