Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news
LI-Hybrid

Team Overview





As a CX Operations Analyst you will be in charge of working with multiple business stakeholders in order to support the deployment of cross functional projects and analyzing our operational performance. You will work closely with regional teams to identify customer pain points, gather insights, and contribute to process improvement initiatives that drive both customer experience and operational efficiency.

This role is ideal for someone with an analytical mindset who enjoys working with data, solving problems, and learning how customer experience impacts business performance.

Role Responsibilities
- Support the coordination of projects and initiatives across Latam regions, maintaining visibility of project milestones, owners, deliverables, dependencies, risks, and timelines.
- Monitor and analyze key Service Delivery indicators across channels, regions, and operations, identifying performance trends, anomalies, deviations, and emerging operational risks.
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📌 Analista de Operaciones de Experiencia del Cliente (Colombia)
🏢 Didi Global
📍 Colombia