The Chargeback Analyst position provides support to the organization by using the ability to analyze distributor data, investigate the root cause of chargeback differences, determine appropriate resolutions for all discrepancies and disputes, while processing and verifying transactions related to all aspects of contract administration. This role will liaison internally and externally to maximize the financial benefit, relating to adjudication of chargeback rebate claims.
Key Responsibilities
- Collaborate with distributors to resolve claim discrepancies and minimize financial deductions.
- Work with internal departments to address chargeback, membership, contracting, and rebate issues.
- Analyze contract requirements for customer eligibility and ensure correct contract pricing alignment.
- Update management on claim discrepancies and assist in developing action plans.
- Identify and implement process improvements to reduce discrepancies and enhance data synchronization.
- Negotiate settlements for outstanding distributor balances.
- Assist with customer eligibility requests.
- Participate actively as a team member in various work settings.
- Support ad-hoc projects as needed.
- Operate a chargeback control framework (reason codes, dollar/aging thresholds, recycle SLAs) to minimize write-offs and cycle time.
- Analyze denial/recycle patterns (including EDI-based submissions) and partner with Membership/Contracting to design preventive fixes.
- Contribute to quarterly price waterfall reviews by quantifying off-invoice impacts (rebates/fees) linked to chargebacks.
Skills And Experience
- 1-2 years of experience in Sales Analytics, Chargebacks, Membership Support or Contract Administration.
- Experience within the medical device or pharmaceutical industries (preferred).
- Experience with GPO, IDN, Collaborative customers (preferred).
- Advanced English Proficiency is required.
- Excel and Access skills required.
- Knowledge of SAP and Vistex (preferred).
- Strong logic