Senior Call Center Operations Leader (Barranquilla)

30 sep

unifyCX

Barranquilla

30 sep

unifyCX

Barranquilla

UnifyCX in Barranquilla seeks an experienced Operations Manager to oversee the client’s contact center operations. You will lead the management team to maintain high-quality service, optimize processes, and ensure adherence to SLA targets and KPIs.
Reporting to the VP of Service Delivery, you will hire and develop staff, drive performance improvements, manage labor planning, and participate in weekly and quarterly business reviews with the client.

📌 Senior Call Center Operations Leader (Barranquilla)
🏢 unifyCX
📍 Barranquilla

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