Location: Bogota, Colombia
Scheme: Hybrid
Shift: Primary Afternoon Shift (rotates based on business needs)
Role Purpose
As an Analyst I -Doc Montioring, you will be primarily responsible for monitoring our applications, 24x7. Also, will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.
Duties & Responsibilities
Taking Care of Digital Operations Center as a DOC Analyst.
You will be primarily responsible for monitoring our applications, 24x7.
Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols.
You will utilize monitoring tools for monitoring issues, monitoring trends, and performing data analysis.
If there is any error in Trends and analysis need to report to production and development teams.
Understanding data traffic and user logs.
Required Experience & Skills
- A Bachelor's degree in Computer Science, Computer Applications, Information Technlogies, Data Analytics, or a related field - or equivalent work experience.




- Adecuado candidates will have a background or strong interest in data analysis.
- A genuine enthusiasm for learning new technologies and growing within the IT support domain.
- Solid problem-solving skills with the ability to identify, diagnose, and resolve basic technical issues.
- Excellent verbal and written communication skills, with a customer-focused mindset and a commitment to quality service.
- Ability to collaborate effectively within a team and communicate with users of varying technical backgrounds.
- Proficiency in Microsoft Excel is essential - including the use of formulas, data visualization (charts), and analytical functions.
- A background in programming or scripting is preferred and will be considered an asset.
- Familiarity with monitoring and analytics tools such as DataDog, Sumo Logic, Power BI, Tableau, or similar platforms is a plus.
- Must be willing to work a rotating shift schedule, including w

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📍 Bogotá, D.C.