Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Job Details At World Courier, part of the Cencora family, we are the general leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries. Every day, we ensure life-saving therapies and time- and temperature-sensitive products reach patients safely, securely and on time across the globe. We are looking for a Customer Service Operations Specialist to support customer onboarding, account management and service operations while delivering an exceptional customer experience.
Position Summary
The Customer Service Operations Specialist supports customer account setup, service coordination and day-to-day operational activities. This role ensures accurate account maintenance, resolves customer inquiries,



monitors service performance and collaborates with internal teams to deliver efficient and compliant customer solutions.
Key Responsibilities
- Support customer account onboarding, setup and maintenance activities.
- Coordinate customer requests, service inquiries, orders and returns.
- Monitor account activity and identify potential service issues or exceptions.
- Maintain accurate customer records, documentation and system updates.
- Track cases, workflows and service requests to ensure timely resolution.
- Collaborate with Operations, Procurement and other teams to support customer needs.
- Escalate complex issues and contribute to service improvement initiatives.
- Support process documentation, training materials and operational best practices.

What We're Looking For
Education & Experience
Bachelor's degree in Business, Operations, Procurement, Communications or a related fiel

📌 Customer Service Operations (Bogotá, D.C.)
🏢 World Courier de Colombia
📍 Bogotá, D.C.