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Job Function: Customer Management
Job Sub Function: Customer Service Operations
Job Category: People Leader
All Job Posting Locations: Bogotá, Distrito Capital, Colombia
Job Description:
Overall purpose of job: The Customer Service Manager is responsible for providing oversight for all Customer Service Center resources. Leads all Customer Service operations for the Brazilian market, with supervisors and analysts reporting directly to the role. Provides strategic insights into customer needs and resolves issues escalated by Customer Service supervisors and staff.



Maintains expertise in all transactional processes performed by direct reports and a thorough understanding of Deliver Operations (WH/TR) and the Customer Service organization. Builds strong cross-functional relationships and collaboration. Effectively manages key relationships and interdependencies between Customer Service and Supply Chain Planning, Deliver, Finance, Commercial, and Shared Services. Ensures strong Customer Service operational performance, achievement of financial targets, quality results, and an excellent customer experience. Reports directly to the LATAM Customer Solutions Head.
Essential duties and responsibilities:
Responsible for overseeing the Customer Service transactional processes related to Order entry and returns y/o rejections management. Provide oversight for the resolution of customer needs. Responsible for maintaining compliance and consistency with customer interactions execu

📌 Customer Service Manager (Bogotá, D.C.)
🏢 7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity
📍 Bogotá, D.C.