Overview

We are hiring a

We are hiring a Sales & Operations Coordinator for a founder-led residential cleaning company in the home services industry. This is a Full-Time remote role for a Texas, USA-based company.

This role is idóneo for a highly responsive, sales-driven and process-oriented professional who is fully bilingual in English and Spanish and can take ownership of lead handling, bookings, cleaner coordination, and day-to-day operations with limited supervision.

Key Responsibilities
- Respond to inbound calls, texts, emails, web inquiries, and social media leads within 1–2 business hours
- Qualify prospects, collect the required property details and photos before quoting, provide quotes using approved pricing guidelines, overcome objections, and convert inquiries into booked cleanings
- Own the CRM pipeline; maintain accurate records, manage follow-ups, send confirmations and reminders, request reviews, and track key metrics
- Schedule jobs based on confirmed cleaner availability; coordinate dispatch, manage reschedules and day-of changes,



and maintain accurate job and completion records
- Recruit and screen cleaners; coordinate references, background checks and paid trial cleans, maintain a reliable bench of vetted cleaners, and present top candidates for final owner approval
- Handle routine customer service issues, review before-and-after photos as first-pass quality control, coordinate approved re-cleans, and escalte major complaints and refund or credit requests
- Set up and manage company-owned business systems and online channels; support local lead generation across Google Business Profile, social media, advertising, and lead platforms within agreed budgets
- Monitor cash flow and upcoming obligations using view-only access, flag potential shortfalls, and prepare concise weekly reports for the owner

Required Qualifications
- 2+ years of phone-based sales or customer support experience within home services (e.g., cleaning, HVAC, plumbing), with

📌 Sales & Operations Coordinator (Colombia)
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