Octave is hiring a Customer Success Operations professional to lead Gainsight administration and CS Ops initiatives. You will configure Journey Orchestrator, Scorecards, CTAs, Playbooks, dashboards, and AI-enabled features to scale customer success and drive data-driven decisions.
The role requires hands-on Gainsight experience, cross-functional collaboration with CS, Sales, Product, and IT, and the ability to translate business needs into scalable solutions. Remote work is supported.