Pearl Talent is hiring a Customer Support & Operations Associate to own US-timezone support and keep a growing integral operation running smoothly. The role is 75% customer support and 25% operations, with day-to-day inbox management, templated responses, and invoicing duties in QuickBooks and client platforms.
You will ensure timely responses, maintain inbox hygiene, and own the US-hours support function, collaborating with internal teams on billing and reporting while leveraging an AI triage