The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk’sBusiness Plan customers. This role owns the post-sale customer relationship across the “Onboard,” “Use,” and “Extend” stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.
You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growthobjectives.
This role is idóneo for someone who understands the unique challenges of construction and AEC organizations — including project-based workflows, digital transformation efforts, and evolving delivery models — and can translate Autodesk capabilities into tangible business impact.
You willoperatewithin a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support,
and Client Services, serving as thevoice of the customer and ensuring long-term customer health.
Responsibilities
- Own the post-sale customer relationship for an assigned portfolio of customers
- Drive measurable ROI by aligning Autodesk solutions to customers’ businessobjectivesand industry-specific challenges
- Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes
- Establish success metrics and track progress through regular business reviews and strategic planning sessions
- Monitor product usage, customer health signals, and engagement data —leveragingCustomer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities
- Identifyand support at-risk accounts through targeted adoption and enablement strategies
- Document and articulate customer value realization through bu
📌 Business Customer Success Manager (Colombia)
🏢 Autodesk
📍 Colombia
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