AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
ABOUT THE ROLE
We are looking for a Software Engineer with experience in Java and MuleSoft to own backend services and platform-level engineering supporting a Case object ecosystem. This person strengthens service logic, data processing, and platform reliability alongside Salesforce Service Cloud integrations. Production troubleshooting, incident support, and on‑call rotation are part of the role.
WHAT YOU WILL DO
- Own backend Java services and platform‑level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case‑related features.
- Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.
- Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration‑related issues affecting Cases and case workflows.
- Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
- Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non‑optional responsibility.
- Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
- Handle "keep‑the‑lights‑on" injects, track open incidents, and document findings in Confluence.
- Keep sprint data current, including availability, carryover, and newly assigned points.
- Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collab