CX Workforce Management: Real-Time Planning Analyst (Bogotá, D.C.)

30 sep

Didi

Bogotá, D.C.

30 sep

Didi

Bogotá, D.C.

DiDi General Inc. is seeking a Workforce Management Analyst to lead forecasting, planning and real-time monitoring for our contact center operations in Colombia. You will design processes, monitor queues, and ensure adherence to forecasts while supporting HC planning and data reporting for operations.
Ideal candidates have 1–2 years experience in WFM, advanced English, strong analytical skills, and proficiency in MS Office plus data visualization tools. Experience with Genesys/NICE is a plus.

📌 CX Workforce Management: Real-Time Planning Analyst (Bogotá, D.C.)
🏢 Didi
📍 Bogotá, D.C.

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