TDCX is hiring in Bogotá to lead and optimize customer experience operations. You will manage metrics across SLAs, productivity, CSAT, Quality, and NPS, while guiding a team toward higher performance.
You’ll oversee recruitment, onboarding, and training, and collaborate with leadership to translate client goals into actionable targets. Adecuado candidates have 5+ years in contact centers, strong English and local-language communication, and proven facilitation and cross-functional collaboration