Technical Support Specialist – Software (Medellín)

30 sep

Roca Alliances

Medellín

30 sep

Roca Alliances

Medellín

Roca Alliances in Medellín, Colombia seeks a proactive Customer Support Specialist to deliver technical and analytical support for software users. You will handle calls, tickets, and emails, escalating to Level 2 when needed while maintaining detailed case records.
The role emphasizes knowledge base development, SME engagement, and after-hours on-call support with a customer-first focus. Fluency in English and Spanish is beneficial.

📌 Technical Support Specialist – Software (Medellín)
🏢 Roca Alliances
📍 Medellín

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