Level 1–2 VoIP & Network Support Engineer – English Only (U.S. Clients, CST)

[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.

[Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you

About the Role:

This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered.

ALL RESUMES MUST BE IN ENGLISH.

This is NOT a desktop support role.

If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply.

We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers,



switches, and WIFI troubleshooting.

We are hiring a Level 1-2 Help Desk Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting.

At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy—guide how we interact with clients and approach our work.

Hear it straight from our CEO & Founder >> https://www.youtube.com/watch?v=lvLZ_RP6pdE

Your day to day life as a Support Engineer:
- Answer incoming client calls related to VoIP, internet, or WIFI issues
- Work tickets involving call quality, dropped calls, network drops, or routing problems
- Assist with PBX provisioning, phone registration, and softphone setup
- Document every step clearly and communicate status updates professionally
- Escalate advanced issues to senior telecom enginee

📌 Level 1–2 VoIP (Colombia)
🏢 Vivant
📍 Colombia