Job Description
Work Schedule: Monday to Friday 10:00AM to 07:30PM
Responsibilities
- Coordinate the recovery and tender of freight at local airports.
- Confirm that the alerts sent to our partner agents are received and understood.
- Monitor agents to ensure customer pickup and delivery expectations are met.
- Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed.
- Monitor, respond to and action personal and group email accounts in a timely manner.
- Monitor and update the Transportation Management System based on updates received from partner agents.
- Report all complaints, concerns and issues to management immediately.
- Select the most optimal routing / book shipments on next reliable and direct flights on a Next Flight Out basis.
- Confirming the departure and Arrival of all domestic shipments by reviewing partner airline websites and actioning any Assist in providing guidance to our partner agents in the preparation of packaging materials and cold chain supplies when required.
- Monitor and assist in the cold chain maintenance all shipments arriving at the airports and freight held at agent locations awaiting instructions/clearance for delivery.
- Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our partner agents and followed.
- Proficiency in Cold Chain Management which will include but not limited to Dry Ice/Packaging refurbishment and Gel Pack/Packaging configuration.
- Provide excellent customer service by email and phone to internal customers (Operations and Customer Service departments) and external customers (Partner Agents).
- Capturing and recording agent fees and accounting for any extra charges which may need to be recorded within the Transportation Management System.
- Report discrepancies directly with the airline to ensure optimal departure times.
- Confirming that all packaging returns are updated and recovered by ou
📌 Agent Coordination Specialist II (Bogotá, D.C.)
🏢 World Courier de Colombia
📍 Bogotá, D.C.
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.