Key Responsibilities:
1. Operational Management:
- Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothly.
- Monitor and maintain the cleanliness, organization, and presentation of the store according to Taco Bell’s standards.
- Ensure the store meets all food safety, sanitation, and health regulations.
- Maintain a high standard of product quality, service, and cleanliness.
- Ensure all equipment is maintained and in working order.

2. Staff Management:
- Hire, train, and manage restaurant staff, including crew members, cashiers, and shift leaders.
- Create employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hours.
- Lead by example and foster a positive work culture, emphasizing teamwork and high standards of service.
- Conduct performance reviews and provide ongoing coaching, feedback, and training to staff.
- Manage conflict resolution and handle employee-related issues, including disciplinary actions when necessary.

3. Customer Service:




- Ensure high levels of customer satisfaction by providing exceptional service.
- Address customer complaints and concerns promptly and professionally, striving to resolve issues in a timely manner.
- Ensure staff members follow Taco Bell’s customer service guidelines, maintaining a friendly and welcoming atmosphere.

4. Financial and Budget Management:
- Manage the restaurant’s budget, including overseeing sales, labor costs, food costs, and other expenses.
- Monitor store performance by reviewing financial reports, identifying trends, and implementing strategies to maximize profitability.
- Control costs by managing inventory, reducing waste, and maximizing operational efficiency.
- Oversee cash handling, including deposits, and ensure accurate and timely financial transactions.

5. Inventory and Supply Chain Management:
- Manage inventory levels to ensure the store is properly stocked with food, beverages, and supplies.
- Order and receive

📌 General Manager (Colombia)
🏢 LV Petroleum
📍 Colombia