Infinite Computer Solutions seeks an Epic Clinical Service Desk Manager to own the 24/7 delivery of Epic service desk support for EHR users, including physicians, nurses, and staff. You will lead analysts, drive incident management, and coordinate with Epic vendor support to ensure high-quality service.
The role emphasizes SLA adherence, go-live readiness, and continuous improvement in a fast-paced clinical IT environment, with relocation to Dubai and coordination of rotation-based shifts.