HyperGuest is looking for a 1st tier support to join our team in Colombia As a 1st Tier Support at HyperGuest, you will play a pivotal role in maintaining our high standards of customer satisfaction. Your primary responsibilities will include:

Responsibilities:
- Provide information and advice to users on our connection and distribution types
- Proactively connect with clients to troubleshoot technical issues
- Investigating problems and guiding customers through troubleshooting processes
- Respond to incoming requests for assistance via email (proactive outbound calls might be needed).
- Ensure excellent service and a high level of customer satisfaction
- Maintain client relationships through product support
- Report customer feedback/issues to relevant departments & follow up




- Taking ownership of your work and contributing to the enhancement of our support processes

Requirements:
- Excellent English and Spanish both written and spoken- Must
- Previous experience in other SaaS hospitality- a plus
- Experience on ticketing systems management & configuration such as Zoho -
- Experience in managing customer inquiries and resolving technical issues
- Positive attitude and sense of responsibility
- Strong communication skills and a customer‑centric approach
- Ability to deal with difficult situations in a polite manner and solution‑face mind
- Familiarity with hospitality industry practices and reservation systems -a plus

📌 Hotel Onboarding + Support Agent (Bogotá, D.C.)
🏢 HyperGuest
📍 Bogotá, D.C.