As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

WHAT YOU’LL DO

As a ServiceNow IT Service Management Technical Consultant, you will serve as the hands‑on builder on ServiceNow IT Service Management (ITSM) engagements and pre‑sales activities across the IT service delivery landscape, including Incident and Major Incident Management, Problem Management, Change Enablement and Release, Request and Service Catalog, Knowledge Management, Service Level Management, and Virtual Agent. You will own configuration, development, and integration work, translating requirements and user stories into working platform solutions. You will engage confidently with both business and technology stakeholders, demonstrating high technical proficiency,



professional maturity, and executive presence. This is a techno‑functional role, and you bring enough process and requirements depth to flex when an engagement calls for it, stepping in occasionally to gather requirements, write stories, or back up the business process consultant on a short–term basis.
- Configure and develop ServiceNow ITSM solutions spanning incident and major incident management, problem management, change enablement, request fulfillment, and knowledge management
- Build and extend platform functionality, including Flow Designer flows, subflows and actions, UI Builder and Workspace configuration, forms, business rules, client scripts, script includes, ACLs, and Performance Analytics content
- Build catalog items, record producers, flow‑driven fulfillment, assignment and routing rules, SLA definitions and schedules, and Virtual Agent topics that carry ITSM process design int

📌 ServiceNow ITOM/ITSM Technical Consultant (Colombia)
🏢 Slalom
📍 Colombia