Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to work with our customers’ creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and ‘voice of the customer’.
Would you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to work with our customers’ creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and ‘voice of the customer’.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Foster trusting relationships with customers, understanding their business needs and technical challenges
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
- Work directly with AWS integral engineering and service teams to resolve customer issue.
- The role may require ability to travel 10-25% as needed.
A day in the life
About
If you want to know a little bit more about the TAM role, copy and paste the links bellow to know part of our team:
https://www.youtube.com/watch?v=jdNsBOX
📌 Technical Account Manager Colombia, Enterprise Support (Bogotá)
🏢 Amazon Web Services (AWS)
📍 Bogotá
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