We are seeking a highly motivated and empathetic Outbound Sales & Member Care Representative to join a growing US-based telehealth and preventive health company.
This is a hybrid sales and customer care position responsible for engaging prospective members, converting qualified leads into enrollments, and providing exceptional support throughout the member's first 90 days.
The idóneo candidate combines strong outbound sales skills with a genuine customer-service mindset. You should be confident speaking with US customers, comfortable discussing sensitive health-related topics with professionalism and discretion, and highly organized when managing follow-ups and customer information.
You will serve as an important part of the member experience—representing a brand built around modern medicine, personalized care, and long-term health.
About the Client
Our client is a US-based telehealth and preventive health company focused on helping midlife adults invest in their long-term health and well-being.
Their services focus on areas such as:
- Metabolic health
- Hormonal health
- Energy and vitality
- Healthy aging
The company combines modern medicine with personalized, human-centered care. As a representative of the brand, you will be expected to provide an experience that is warm, attentive, knowledgeable, reliable, and never rushed.
Schedule
- Monday to Friday, 9:00 am to 6:00 pm (US Eastern Time), with a 1-hour unpaid break (40 hours per week)
About the Role
This position combines outbound sales, lead management, and member care across three primary areas:
- You will be responsible for quickly engaging prospective members who have expressed interest but have not yet completed the enrollment process.
- This includes:
- Following up with new leads and abandoned intake submissions.
- Responding promptly by phone, email, and SMS.
- Answering non-clinical questions about the enrollment process.
- Identifying and resolving barriers that may prevent a prospect from co
📌 Sales & Member Support Specialist (Colombia)
🏢 Bruntwork
📍 Colombia
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