We are seeking a detail-oriented Track & Trace Analyst to monitor shipments throughout the transportation lifecycle, maintain accurate shipment visibility, and proactively identify and resolve exceptions that may impact delivery performance. The idóneo candidate will collaborate closely with carriers, drivers, customers, and internal operations teams to ensure timely communication and accurate documentation across all relevant systems.This is a temporary seasonal contract starting in November and concluding at the end of December.We accept CVs in English only.ResponsibilitiesMonitor assigned shipments throughout the transportation lifecycle to ensure accurate and timely trackingFollow up proactively with carriers and drivers to obtain shipment status, location, and updated estimated arrival timesMaintain accurate shipment information in the applicable TMS, tracking platform, or client systemInvestigate shipment exceptions, including delays, missed appointments, lack of movement, route deviations,



and other service disruptionsCommunicate shipment updates and exceptions to customers and internal stakeholders according to established proceduresCoordinate with carriers, dispatchers, drivers, brokers, and other relevant parties to resolve tracking issuesEscalate critical delays or service issues in accordance with client-specific escalation procedures and SLAsTrack appointment times, pickup and delivery milestones, and other relevant shipment eventsDocument all shipment-related communications and actions properlyPrioritize shipments and exceptions based on urgency, customer requirements, and potential operational impactProvide accurate shipment visibility and timely updates to support the operations teamIdentify recurring carrier or tracking issues and report trends to supervisors or operations managementAdhere to client SOPs, quality standards, security requirements, and established operational proceduresAssist with reporting and other operational activities related to s

📌 Track & Trace Analyst (Medellín)
🏢 EPAM Systems
📍 Medellín