AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
ABOUT THE ROLE
We are looking for a Backend Java Developer to own the service logic, data processing, and platform reliability behind a Case object ecosystem. This person strengthens backend Java services alongside Salesforce Service Cloud integrations, diagnosing and resolving API and platform issues. Production troubleshooting, incident support, and on-call rotation are part of the role.
WHAT YOU WILL DO
- Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.
- Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.
- Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration-related issues affecting Cases and case workflows.
- Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
- Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
- Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
- Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.
- Keep sprint data current, including availability, carryover, and newly assigned points.
- Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effe