We are looking for candidates with direct exposure to credit products, ideally credit cards, consumer lending, or loan operations. The candidate should understand how a credit account works end to end. The adecuado candidate would have experience in the backend of credit or lending operation.
Core Function: Drive ticket resolution, manage B2B account inquiries, and maintain configuration workflows across credit programs.
- 2+ years in credit card/lending operations with strong credit process knowledge (Credit Decisioning, CRA tools, Collections).
- Demonstrated capacity to manage 15-30+ accounts concurrently while meeting strict performance benchmarks (70%+ assessment threshold).
- Minimum B2 Level English (client-facing) and fluent Spanish.
- Functional API knowledge, basic coding capabilities, and operational familiarity with Jira/VDI environments.