Roca Alliances in Medellín, Colombia, seeks a Customer Support Specialist to deliver exceptional technical assistance, handle end-user tickets, and contribute to knowledge base enhancements. The role emphasizes Zendesk proficiency, API familiarity, and strong communication within a distributed team.
The CSS will support software users, manage escalations to Level 2, and participate in after-hours on-call rotations to ensure continuous service quality and user satisfaction.
📌 Software & API Support Specialist (Medellín)
🏢 roca-alliances-sa
📍 Medellín
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