Roca Alliances S.A in Medellín is seeking a Customer Support Specialist to deliver proactive software assistance and resolve end-user issues. You will handle tickets, guide users, and contribute to the knowledge base as a SME, ensuring timely resolutions across software platforms.
The role requires strong communication, problem solving, and the ability to manage multiple requests. Experience with Zendesk and REST APIs is a plus; English proficiency is required for resume review.