Medellin, Colombia | Posted on 09/21/2026
At Roca Alliances Our mission is to inspire nearshore outsourcing to Latin America, as our expertise is providing customized services to help companies from the U.S., Canada, and Europe expand their operations through guided entry with our consolidated experience in the Latin American region. We are an expert recruitment firm, connecting top talent with leading general companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insight into industry trends, we drive targeted, efficient recruitment that builds long-lasting partnerships and supports business growth. Our mission is to inspire and help businesses thrive by delivering the right professionals to meet their needs.
Job Description
Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insight into industry trends, we drive targeted,
efficient recruitment that builds long-lasting partnerships and supports business growth. Our mission is simple: help businesses thrive by delivering the right professionals to meet their needs.
Position Overview:
The Customer Support Specialist (CSS) is a proactive and driven professional dedicated to
delivering exceptional customer service. With a strong sense of emotional intelligence,
self-awareness, and a commitment to continuous learning, the CSS plays a vital role in
supporting end users. They provide technical support by fielding calls and responding to
requests through the ticketing system, ensuring that users receive timely solutions to software
issues. Working with minimal supervision, the CSS is also a key contributor to the knowledge
base and acts as a subject matter expert (SME) for client inquiries.
Key Responsibilities
- Provide analytical, technical, and administrative support for software planning, installation, and