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Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:
Overall purpose of job:




- The Customer Service Manager is responsible for providing oversight for all Customer Service Center resources.
- Leads all Customer Service operations for the Brazilian market, with supervisors and analysts reporting directly to the role.
- Provides strategic insights into customer needs and resolves issues escalated by Customer Service supervisors and staff.
- Maintains expertise in all transactional processes performed by direct reports and a thorough understanding of Deliver Operations (WH/TR) and the Customer Service organization.
- Builds strong cross-functional relationships and collaboration.
- Effectively manages key relationships and interdependencies between Customer Service and Supply Chain Planning, Deliver, Finance, Commercial, and Shared Services.
- Ensures strong Customer Service operational performance, achievement of financial targets, quality results, and an excellent customer experience.
- Reports directly to the LATAM Customer Solutions

📌 Customer Service Manager (Colombia)
🏢 johnson johnson
📍 Colombia