CX Enablement Lead: AI-Powered Training (Bogotá, D.C.)

30 sep

Nubank

Bogotá, D.C.

30 sep

Nubank

Bogotá, D.C.

Nubank in Bogotá seeks a senior leader to own CX Academy and capabilities, defining the training strategy for Colombia’s entire Customer Experience operation and governing content produced by AI tools. You will lead a team of CX Academy specialists, align with Nu's general Training and Content workstreams, and push improvements in tNPS, quality and operational efficiency across enablement programs.
This role is strategic for scale, working with cross-market teams and operators on the floor to

📌 CX Enablement Lead: AI-Powered Training (Bogotá, D.C.)
🏢 Nubank
📍 Bogotá, D.C.

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