Nubank seeks a Customer Experience Analyst to help build and scale CX operations in Bogotá, Colombia. You’ll shape processes, train teams, and turn customer feedback into strategic actions as part of a brand-new market launch.
This on-site role requires 2–3 years in customer service or operations, fluency in Spanish plus another language, and a strong analytics mindset. You’ll work across channels and collaborate with general colleagues to raise customer satisfaction.